“I have worked for HCL for almost 4 years, before working at HCL, I was a Senior Retail Manager for over 25 years. After caring for my sister who had, had a stroke I decided in a career change. Working at HCL has allowed me to complete my NVQ Level 2 & 3 I am currently working towards my Level 5. I was a mentor & loved making my Service Users day often singing with them & them making my day. My Management head was always with me & when an opportunity to be an Operation’s Manager arose. I couldn’t resist!

HCL has given me a career in care & I am excited for our future together.”

“I have worked for HCL for almost 7 years, I started off as an Administration apprentice and gained my Business Administration Level 2, following that, I was offered a promotion onto the HR team mainly working on recruitment, I was also working towards another apprenticeship doing Management Level 3. I enjoy my job because I get to meet new people through interviews and see new staff come through training and progress into the job they love. HCL have given me many opportunities to learn new skills and will always offer me further training if they think it will benefit my career. HCL have always been invested in looking after their staff and have exciting opportunities for people of any skill level.”

“I have worked for HCL for 19 years. I have seen many changes and staff I have enjoyed all my years with the company and have met some really lovely staff and service users. I have enjoyed meeting all different people young and old. My role is to deliver good care to all of our Service Users, from personal care, to meals and drinks, and assisting them with their daily needs to help their life be a little bit better and easier. It’s been an experience one which I hope will continue for many more years.”

“I have been working for HCL for 4 years as a Care Assistant. I am happy working for this company because I gained experience have now got my Diploma/NVQ level 2, I also enjoy online training which updates my knowledge, I’ve also got a Health and Wellbeing Certificate free of charge from HCL from completing a 6 week course. My Locality manager is nice and kind towards us all, HCL is really improving every year so I am excited to continue working for this company.”

“I have worked for HCL since 2014, as carer and at times as Mentor for new recruits. It is always rewarding to help vulnerable service users who value and appreciate what we do for them, and daily thank us sincerely from their hearts. I like it when they also share their life experiences in casual chats we have during visits. HCL invests in improving technology, processes, quality controls and staff training continually. Locality managers are generally good listeners who work as a team.”

“I thoroughly enjoy working at Chinese Wellbeing and with the team, the work is hard at times but I get a great deal of satisfaction seeing our elders problems being solved or lessened. I hope to be able to give more back to the community and help as many people as possible overcome the language and cultural barriers they face on a daily basis.

The Chinese have a saying that to work in this industry you need the 5 hearts:

Attentiveness 細心 | Care  關心 | Love 愛心 | Endurance  恒心 | Patience  耐心

We say 5 hearts because each of the words above in Chinese end with the word ‘Xin’ 心 which on its own translates as ‘heart’. Without the 5 hearts you would not be able to do this job.”